Privacy policy

Who we are

This privacy policy explains how Teakunique Limited ("Teakunique", "we", "us") collects and uses your personal information when you visit teakunique.co.uk, buy from us, visit our showroom, contact us or sign up to our emails.

Teakunique Limited is the controller of your personal information. We are a company registered in England and Wales (company number 10322662). Our registered office is 4-6 Cheam Road, Sutton SM1 1SR.

If you have any questions about this policy or your information, contact us:

• Email: hello@teakunique.co.uk
• Phone: 01730 239 262 (Monday to Friday, 9am–5pm)
• Post: Teakunique Limited, 4-6 Cheam Road, Sutton SM1 1SR

What information we collect

Information you give us

• When you order: your name, delivery and billing address, email address, phone number, the items you buy, and any delivery or access notes (for example narrow gates or a What3Words location).
• When you pay: card payments are handled by Shopify Payments online and Zettle in person. We do not see or store your full card details.
• When you contact us or make an enquiry: your name, contact details and what you tell us, including measurements or photos you send for bespoke, trade or styling enquiries.
• When you book a showroom visit or video call: your name, contact details and the time you choose.
• Trade customers: your company name, business address, type of business, VAT number, memberships and the contact details of people we deal with.
• When you sign up to our emails: your email address and, if you give them, your name and preferences.
• Guarantee claims and returns: your order details and any photos or descriptions you send.

Information we collect automatically

When you use our website we collect information about your device and how you use the site, such as your IP address, browser, pages viewed and how you arrived at the site. Some of this is collected using cookies; see "Cookies" below.

Information from others

We may receive information from delivery partners (for example delivery confirmations) and from Google or Meta about how our adverts perform. If you leave us a Google review, your review and public name are visible to us.

How we use your information

UK data protection law (the UK GDPR and the Data Protection Act 2018) requires us to have a lawful basis for each use of your information. These are ours:

Where we rely on legitimate interests, we have weighed them against your rights, and you can object at any time (see "Your rights").

Marketing emails

We send occasional emails about new pieces, ex-display furniture and offers, using Shopify Email.

• If you are not a customer, we only email you if you have signed up.
• If you have bought from us, we may email you about similar products unless you opted out when you ordered.
• Every email has an unsubscribe link, or you can email hello@teakunique.co.uk. If you unsubscribe, we keep your email address on a "do not contact" list so we don't email you again.

We never sell your information or share it with other companies for their own marketing.

Who we share your information with

We share your information only with the service providers who help us run the business, and only what they need. They act on our instructions and must keep it secure.

We may also share information where the law requires it, for example with HMRC, or to protect our rights in a dispute. If the business were ever sold, your information would pass to the new owner under the same protections.

Information sent outside the UK

Some of our providers, including Shopify, Google, Meta, Calendly, Xero, Anthropic and hCaptcha, store or access information outside the UK, for example in the European Economic Area, Canada or the United States. Where this happens, we rely on UK "adequacy" regulations (which recognise that a country protects personal data properly, including the UK–US data bridge for certified US companies) or on the UK's approved data transfer agreements. Contact us if you would like more detail.

Cookies

Cookies are small files stored on your device when you visit a website.

• Essential cookies make the site work, for example keeping items in your basket and taking you through checkout. These are always on.
• Analytics cookies (Google Analytics) tell us how people use the site, so we can improve it.
• Marketing cookies (Meta) help us show you relevant adverts on Facebook and Instagram and measure whether they work.

Analytics and marketing cookies are only used if you accept them in our cookie banner. You can change your choice at any time using the cookie settings link at the bottom of every page, or by clearing cookies in your browser.

How long we keep your information

After these periods we delete your information or make it anonymous.

Keeping your information secure

We use reputable providers with strong security, limit access to the two of us who run the business, and protect our accounts with strong passwords and two-step sign-in. No website or email system can be completely secure, but if something went wrong we would act quickly and tell you and the Information Commissioner's Office when the law requires it.

Your rights

You have the right to:

• access the personal information we hold about you;
• correct information that is wrong or incomplete;
• delete your information, where we no longer need to keep it;
• restrict how we use it, for example while a correction is checked;
• object to us using it on the basis of legitimate interests, and to marketing at any time;
• move information you gave us to another organisation (data portability);
• withdraw consent at any time, where we rely on consent, for example for cookies or marketing.

To use any of these rights, email hello@teakunique.co.uk or write to us at the address above. There is no charge, and we will reply within one month. We may need to check your identity first.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.

Changes to this policy

We will update this policy when the way we use information changes, and show the date of the latest version below.

Last updated: 17 October 2026